Overview
Following a period of rapid growth, Navro needed to scale its client onboarding and platform administration. Existing internal tools relied heavily on repetitive, low-level data entry, creating operational bottlenecks and slowing client activation.
As the sole product designer, I partnered with product leadership, business heads, and engineering to re-architect core platform configuration workflows. Using AI-assisted prototyping to rapidly explore scalable UX patterns and communicate complex system dependencies, I aligned cross-functional leadership around a multi-phase product strategy.
I led the design of bulk workflow automation, self-service administration, and scalable configuration models. By replacing repetitive manual data entry with automated workflows, we reduced end-to-end client setup timelines by over 80% and cut manual inputs per contract by over 95%, enabling significantly more efficient onboarding of complex client structures.
